We, Eagle Catch (“Eagle Catch,” “we,” “our” or “us”) and Bten(“Bten,” “we,” “our” or “us”), care about your privacy. We collect and use your personal data only as it is needed for us to deliver to you our best products, services, websites and mobile applications (collectively, our “Services”).

Your personal data includes information such as:

· Name

· Address

· Telephone number

· Date of birth

· Email address

· Other data collected that could directly or indirectly identify you.

In order for us to best provide our Services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This page describes how Eagle Catch and Bten collects, processes, uses, shares and secures the personal data you provide. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

This Policy applies only to information we collect, process and use through our Services. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.

By using the Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

Personal Data We Collect

The information we collect about you depends on the products and services you use. It may include the below:

· Your name, date of birth and contact details. Contact details may include your home address, email address, and phone number.

· Your bank account and credit card details.

· Information to prove your identity. This could be your driver’s license or another approved ID.

· Details of products and services we’ve supplied you or you’ve asked about.

· Details needed to deliver those products and services or answer your questions.

· When you tell us how you like to use our products and services.

· Details about your account. This includes your password and username.

· Your use of our services.

· Information about you that you provide us directly or indirectly when online.

· Information you provide to us through surveys.

Some of the information above may be sensitive information. You consent to us collecting that information as outlined above, including when you provide it to us directly, or when you leave a message for one of our customers who uses our message service.

Collecting Your Personal Data

We collect your personal data if you do any of the below:

· Provide information to us in account application forms or service enquiry forms.

· Provide information to us when you buy products or services from our website.

· Subscribe to newsletters, alerts or other services from us.

· Take part in a survey.

· Visit external websites and perform online searches using your device.

· Use our online portal/s.

· Make calls to us. These calls may be recorded for training, quality, and business purposes.

· Use your device and this results in contact between your device and our portals or technology. This contact might tell us about you, your device, your use of our services and your location.

Using Your Personal Data

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that: (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.

These uses include delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to:

· Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)

· Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services

· Detect and prevent fraud and abuse of our Services and systems

· Collect aggregate statistics about use of the Services

· Understand and analyze how you use our Services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing Your Personal Data

We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

· Processing credit card payments

· Serving advertisements

· Conducting contests or surveys

· Performing analysis of our Services and customers demographics

· Communicating with you, such as by email or survey delivery

· Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

We may also share your information with third parties for the purpose of facilitating/allowing a merger, acquisition or sale of all or substantially all of our assets, in which case the acquiring company may continue to utilize your data in the manner for which it was provided and intended.

Communicating With You

We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

· Email

· Text (SMS) messages

· Telephone calls

· Automated phone calls, text messages, contact through WhatsApp.

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings” page.

Disclosing Your Personal Data Abroad

If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international

borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Holding And Protecting Your Personal Data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

· mandated by law, contract or similar obligations applicable to our business operations;

· for preserving, resolving, defending or enforcing our legal/contractual rights; or

· needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at contactus@bten.com.

Using Cookies

We do not use cookies for tracking purposes.

Protecting Your Account From Unauthorized Access

Anyone who knows your username and password can access your account. You must keep this information secure. Only share these details with people you authorize to access and manage your Eagle Catch and Bten account. Eagle Catch and Bten accepts no responsibility for information it discloses to parties who know your username or password.

Age Restrictions

Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Changes In Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Contacting Eagle Catch and Bten

If there are any questions regarding this Privacy Policy you may contact us sending an email to contactus@bten.us.

Last Edited on 2019-09-23